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Citibank Credit Card Customer Care Number: Check City Wise


One of the major reasons why customers around the world prefer Citibank credit cards is the excellent customer care services they provide. Citibank credit cardholders can get in touch with the bank at any time, be it night or day, from any part of the world to get information about their credit cards or to get solutions to any problems related to their cards. Citibank provides multiple options for people to connect with them. Cardholders can either contact on the toll free number, ask questions online, use the virtual assistant or write and post a letter to get connected with the customer care service of the bank.

Citibank Credit Card Customer Care Phone Numbers:

Citibank credit card customers can contact the bank at any time on their 24 x7 helpline number. The bank has different numbers for different cities, making it easier for customers to connect. There is a separate number for NRI customers of the bank. Customers can call the bank if they have any issues or queries related to their credit cards and the customer care executives of the bank are always ready to answer their questions and provide the best solutions.

Citibank Credit Card Customer Care Numbers – City Wise:

Below is the list of the phone numbers on which Citibank customers can contact representatives to get any information related to their credit card. The numbers differ based on the city that the customers are calling from.

City Name

Customer care number for Citibanking, Credit Card

Customer Care number for Citigold, Commercial Bank, Citi Priority, Platinum Card and Business Preferred

Aurangabad

0240 – 663 2484

0240 – 663 4653

Ahmedabad

079 – 2642 2484

079 – 2640 4653

Bengaluru

080 – 2227 2484

080 – 2229 4653

Akola

022 – 2823 2484

022 – 2834 4653

Bhopal

0124 – 254 2484

0124 – 256 4653

Chandigarh

0172 – 508 2484

0172 – 508 4653

Bhubaneshwar

040 – 6666 2484

040 – 6666 4653

Chennai

044 – 2852 2484

044 – 2858 4653

Faridabad

0214 – 254 2484

0124 – 256 4653

Chandigarh

0172 – 508 2484

0172 – 508 4653

Coimbatore

044 – 2852 2484

044 – 2858 4653

Indore

0124 – 254 2484

0124 – 256 4653

Dehradun

1860 425 7000

1860 425 7000

Kanpur

0124 – 254 2484

0124 – 256 4653

Gurgaon

254 2484

256 4653

Hyderabad

040 – 6666 2484

040 – 6666 4653

Jalandhar

0181 – 506 2484

0181 – 500 4653

Jaipur

0124 – 254 2484

0141 – 511 4653

Lucknow

0522 – 220 1022

0522 – 223 1044

Jamshedpur

0124 – 254 2484

0124 – 256 4653

Kolkata

033 – 2283 2484

033 – 2288 4653

Kochi

0484 – 404 2484 / 
0484 – 660 2484

0484 – 402 4653 / 
0484 – 660 4653

Madurai

044 – 2852 2484

044 – 2858 4653

Nagpur

022 – 2823 2484

022 – 2834 4653

Ludhiana

0161 – 501 2484

0161 – 501 4653

Nandyal

040 – 6666 2484

040 – 6666 4653

Mumbai

022 – 2823 2484

022 – 2834 4653

New Delhi

0124 – 254 2484

0124 – 256 4653

Nanded

022 – 2823 2484

022 – 2834 4653

Pondicherry

044 – 2852 2484

044 – 2858 4653

Nasik

022 – 2823 2484

022 – 2834 4653

Surat

0261 – 653 2484

0261 – 653 4653

Noida

0124 – 254 2484

0124 – 256 4653

Trichy

044 – 2852 2484

044 – 2858 4653

Pune

020 – 6601 2484

020 – 6601 4653

Vapi

0265 – 232 2484

0265 – 232 4653

Visakhapatnam

040 – 6666 2484

040 – 6666 4653

Trivandrum

0484 – 404 2484 / 
0484 – 660 2484

0484 – 402 4653 / 
0484 – 660 4653

Vadodara

0265 – 232 2484

0265 – 232 4653

Citibank Credit Card Customer Care Phone Numbers – Country wise:

Country

Number Type

Customer care Number

Australia

Toll – Free Number

1800 252 856

Bahrain

Toll – Free Number

(Post Account Opening)

8000 4884

Canada

Toll – Free Number

1800 248 4674 

Toll – Free Number

(Pre Account Opening)

1866 703 2462

UAE

Toll – Free Number

(Pre Account Opening)

8000 172 122

Toll – Free Number
(Post Account Opening)

800 035 70 3463

Hong Kong

Toll – Free Number

800 908 413

Singapore

Toll – Free Number

1800 225 7211

Toll – Free Number

(Post Account Opening)

65 62257211

Thailand

Toll – Free Number

001 800 65 6196

Europe

UK Toll – Free

0800 032 2484 

Europe Toll – Free

00 800 2484 2484 

Toll – Free Number

(Pre Account Opening)

0808 101 7384

USA

Toll – Free Number

1800 248 4674

Toll – Free Number

(Pre Account Opening)

1866 703 2462

Perfect Credit Card Deals for you

Citibank credit cardholders can write to the bank and send it via post on the address below, if they have any complaints or queries.

Type

Address

Ordinary Post

Citibank N.A,P.O. Box No. 4830,Anna Salai Post Office,

Chennai, Tamil Nadu,

India - 600 002

Registered Post

Citibank N.A,Mail Room,No. 2, Club House Road,

Chennai, Tamil Nadu,

India - 600 002

Dubai

Citibank NRI Service,

Al Wasl Building,

7th Floor, Oud Metha,

PO Box 749, Dubai, UAE

Bahrain

Citibank NRI Business,

Citibank House, Al Seef District,

PO Box 548,

Kingdom of Bahrain

Singapore

Citibank Singapore Ltd.,

NRI Business Center,

07-01, Capital Square,

23 Church Street,

Singapore 049481

USA

Citibank NRI Business,

One Court Square, 45th Floor,

Long Island City,

New York 11120,

USA

Europe

Citibank NRI Wealth Management,

14th Floor, Citigroup Centre-2,

25 Canada Square, Canary Wharf,

London E14 5LB. Mail Drop: CGC2-14-61

Citibank Credit Card Customer Care Online Query:

Citibank credit card holders can find answers to their queries online as well. They have to simply follow the steps below –

  • Open Citibank Online and login

  • Go to Quick Links

  • Write their question

  • Send it

Citibank Escalation of Grievances:

Citibank provides assistance to all their customers when they face any issues with their Citibank products and services. The issues can be escalated in the following levels –

Level 1

In case a customer has any complaint or issue related to his or her Citibank credit card, he or she can follow the steps below

  • Use Citibank Online– You can login on Citibank Online and choose your banking relationship. Then, you have to select ‘Your Queries’ on the left panel and write your query

  • Call on the Helpline Number– You can call any time on the bank’s 24 x 7 helpline number and the customer care executive will provide the best solution for your issues

  • Issues Related to Collection – If you have any issue related to Collection, then you can contact the following helpline numbers of the bank between 8.30 am and 5.30 pm on weekdays and between 8.30 am and 2 pm on Saturdays –

    • 0124 – 6159000

    • 0124 – 6152900

Level 2

If customers are unhappy with the response they receive in level 1, they can escalate the issue and complaint to the Head of Customer Care. To contact the Head of Customer Care, they have to follow the steps below –

  • Contact on the India Toll – Free Number (18004252484) or on 044 28501242 any time on the bank’s working days between 10 am and 6 pm

  • Compose an Email and send it to head.customercare@citi.com

While placing the complaints, customers have to provide the reference number that they got from the bank in Level 1. Within 5 working days, a response will be provided by the bank.

Level 3

If the issues are not solved in Level 2, then customers can contact the Principal Nodal Officer to get a solution. To contact the Principal Nodal officer, they have to follow the steps mentioned below –

  • Compose an Email and send it to principal.nodal.officer@citi.com

  • Contact the India Toll – Free Number (1800220123) or 39707464 any time between 10 am and 6 pm on the bank’s working days

  • Write a letter and post it to the following address –

Ms.Nisha Shriram

No.2, Club House Road,

Chennai, Tamil Nadu

India – 600 002

Customers must mention their reference number in their complaints.

Citibank customers can also speak to the Regional Nodal Officers or the Senior Management of the bank, if their issues are not resolved at any of the above mentioned Levels. Below is the contact details of the Head of Credit Cards and Personal Loans (part of the Senior Management Team) –

  • HEAD CREDIT CARDS & PERSONAL LOANS

Arjun Chowdhry

Citibank N.A.,

No. 2, Club House Road,

Chennai - 600 002

Contact Number – 044-42292881/2

Email – india.cardsandloans.head@citi.com

In the following table, you can find the contact details of all the Regional Nodal Officers of Citibank –

Branch

Name of the Officer

Bank Address in the Region

Contact Number

Email Address

Area of Coverage

Hyderabad

Mr. Amaresh Sri Adibhatla

Citibank N.A, Queens Plaza ,

S P Road, Begumpet , Secunderabad 500003

040 400 05825

regionalnodalofficer.hyderabad@citi.com

Andhra Pradesh

Bangalore

Mr. Biju Mooliyil

Citibank N.A.No. 91,

Prestige South end,

South End Road,

Opposite Surana College,

Jaya Nagar,

Bengaluru

560 004

080 4900 8501

regionalnodalofficer.bangalore@citi.com

Karnataka

Chandigarh

Mr Vijay Kumar

Citibank N.A,

SCO 132-133, 134, Sector 9C,

Madhya Marg,

Chandigarh

160017

0172 468 7915

regionalnodalofficer.chandigarh@citi.com

Chandigarh, Punjab, Himachal Pradesh, Panchkula, Yamuna Nagar and Ambala Districts of Haryana

Delhi or NCR

Mr. Rakesh Singh

Citibank N.A. , D-11,

South Extension Part II,

New Delhi

110049

011 4135 3301

regionalnodalofficer.delhi@citi.com

Jammu and Kashmir, Delhi, Haryana (excludes Ambala , Yamuna Nagar and Panchkula Districts), Ghaziabad and Gautam Budh Nagar Districts of Uttar Pradesh

Mumbai

Mr Bipin Salunkhe

Citibank N A,

Times Square IT park,

Wing B, Unit No 1,

Andheri - Kurla Rd, Marol,

Andheri East,

Mumbai

400059

022 6153 4052

regionalnodalofficer.mumbai@citi.com

Goa and Maharashtra

Kolkata

Ms. Susmita Sahana

Citibank N.A.,

41,

Chowringhee Road,

Kolkata

700071

033 4400 3523

regionalnodalofficer.kolkata@citi.com

Sikkim and West Bengal

Chennai

Mr. John Koshy

Citibank N A,

7th Floor, Acropolis, No. 148,

Dr. Radhakrishnan Salai,

Mylapore,

Chennai

600 004

044 6689 0076

regionalnodalofficer.chennai@citi.com

Tamil Nadu, Puducherry(excludes Mahe Region) and the Andaman and Nicobar Islands

Ahmedabad

Mr. Rohit Mehra

Citibank N.A,

Ground Floor,

Kalapurnam,

Nr Muncipal market,

C G Road,

Ahmedabad

079 4001 5715

regionalnodalofficer.ahmedabad@citi.com

Dadra and Nagar Haveli, Gujarat, Daman and Diu

Kanpur or Lucknow

Mr. Saurabh Mehrotra

Citibank N.A.,

Amren House, 17/1, Ashok Marg,

Lucknow

226001

0522 403 1203

regionalnodalofficer.lucknow@citi.com

Uttar Pradesh (exclude Gautam Budh Nagar and Ghaziabad Districts) and Uttaranchal

Bhubaneswar

Mr. Samrat Majumdar

Citibank N.A.,

98 Janpath,

Bhubaneswar

751001

0674 398 1201

regionalnodalofficer.bhubaneshwar@citi.com

Orissa

Kochi or Trivandrum

Joseph Benjamin

Citibank N.A.,

Ravis Arcade,

Padma Junction,

M G Road,

Kochi

682 035

0484 419 6512

regionalnodalofficer.cochin@citi.com

Kerala, Lakshadweep and Puducherry (only the Mahe Region)

Jaipur

Ms. Ritesh Bhalla

Citibank N.A.,

Ground floor, Bhagwati Bhawan,

Near Government Hostel Crossing, M I Road ,

Jaipur

302001

0141 405 3216

regionalnodalofficer.jaipur@citi.com

Rajasthan

Bhopal

Mr. Dheeraj Parashar

Citibank N.A., 133,

ZONE-1,Kay Kay Business Centre,

M.P Nagar,

Bhopal

462011

0755 667 8017

regionalnodalofficer.bhopal@citi.com

Chhattisgarh and Madhya Pradesh

If the customers do not get a response within a month, they can contact the Banking Ombudsman for help.

Citibank Credit Card Customer Care – Virtual Assistant:

Credit cardholders of Citibank can find out answers to any questions related to Citibank products and services using the virtual assistant called ‘Ask Me’. To use this feature, they have to visit Citibank’s website and click on the ‘Ask Me’ button. A different window will open, where they can type their question and the answer will be provided to them.

About Citibank:

Founded in the year 1812, Citibank is a leading bank in the world providing the best banking solutions to all their customers today. The bank has a presence in over 700 cities and has around 3280 branches. At present, the bank is one of the largest issuers of credit cards in the world.

Citibank’s first branch in India was established in Kolkata in the year 1902. Today, they have 45 branches in 28 Indian cities. The bank offers a wide range of financial products and services to its customers in India. The products include credit cards, loans, insurance, investments, etc.


Category: Bank loan

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